Wednesday, March 7, 2012

Let's Chat About Nordstrom...

As most of you probably already know, Nordstrom now offers Free Shipping and Free Returns on all purchases made on their website. Returns can also be made to your local Nordstrom department store if you prefer. Now, I want to also share a few things about Nordstrom that you may or may not know:


1. Nordstrom carries brands such as Kate Spade New York, Diane von Furstenberg, Trina Turk, Milly, and Tory Burch, as well as many others. (As I have mentioned in previous posts, this is a great place to pick up items from these designers at fantastic prices with no risk, since returns are so easy. They also carry designer brands such as Valentino, Jason Wu, and Burberry, to name a few, as well as their own store brands which offer well-made items at very reasonable prices.

2. There is no Final Sale, no time limit on returns, and all purchases made are 100% guaranteed. (The only exception to this is purchasing from Nordstrom Rack, which has a 30-day return policy.)

3. Price Matching: Nordstrom will match competitor's pricing if you ever find an item offered, in the same color and size, available from a similar retailer. Call 1-888-282-6060 to place your order (I have also done this successfully via online chat).

(From the Nordstrom site: "Please note that designer goods and cosmetics are not included in this policy. We are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers and gift card offers.")

4. Sale Adjustments: If an item you have purchased is reduced in price within two weeks of your order date, they will adjust the sale price for you (only one sale adjustment per item and designer goods originally purchased on sale are excluded).

5. Purchase Online and pick up in the store. On each product page there is a 'Pick Up In Store' option where you enter your zip code to see if the item is available for you locally. If so, you have the option of paying for it online, then picking it up later at your local store.

6. Wishlist and Save for Later Shopping Bag Features: Like an item, but you aren't quite ready to buy yet or want to wait for a lower price? Then save the item to your Wishlist or in your shopping bag to check on at a later date. (Registration required, but extremely easy to do.)

7. Easy Alterations: Every Nordstrom store has on-site alterations and tailoring. Simply take any items you would like altered and your packing slip to a store near you. Fees for this service are determined after the item has been fitted, based on the complexity of your request. Select services are free on full-priced merchandise.

8. Fashion Rewards: Earn points shopping, get complimentary alterations, and early access to pre-shop the Anniversary Sale when you use the Nordstrom credit or debit card (more detail available on the website).


I have personally shopped at Nordstrom online numerous times over the past several months and have had nothing but good experiences. In fact, I have many items in my 'Saved for Later' shopping bag that I continue to watch in contemplation of a future purchase. I highly recommend shopping Nordstrom online...excellent customer service, fantastic sale prices, Free Shipping/Free Returns, easy alterations, and price matching. It is basically 'risk-free' shopping...it doesn't get much better than that! :)

Here are some of my picks:


Have you done any shopping at Nordstrom online lately? If not, is there anything you have your eye on? Are you planning to purchase in the near future? Please do share...I always love to hear from you! :)


xoxo,

28 comments:

  1. Nordstrom is my favorite retailer. They have outstanding customer service. I have shopped both on-line and in store (love the Nordstrom Cafe!) I highly recommend them!

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    1. Lizzy T: I have to say that I think Nordstrom is my favorite retailer, too. You are right that the customer service is always amazing! :)

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  2. I adore Nordstrom. They have a wonderful selection of designers, and their shoe section...swoon. Their customer service is a gold standard IMO. @Lizzy -- I love the Nordstrom Cafe! :)

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    1. shopwithm: Yes, their shoe selection is phenomenal! I recently picked up a pair of Tory Burch sandals I had been stalking all last year for only $40...gotta love that! :)

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  3. There is no Nordstrom in my city. I do a lot of shopping online with them though. I love the anniversary sale. I have a fabulous Nordstrom shoe sales associate who helps me get shoes on sale. Wish they were in my town!

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    1. Desert Flower: You must really enjoy the free shipping and returns since you don't have a Nordstrom nearby. I do have a Nordstrom locally and still prefer to shop online. :)

      How nice to have a contact in the shoe department! You are a lucky woman!

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    2. I just snagged the Milly Florencia dress on sale at Neiman Marcus! It is gorgeous. Beautifully constructed. The fabric is great. I highly recommend.

      I love Nordstrom! The free shipping is a welcome change, and they have a nice selection of quality brands.

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    3. Anon@9:11pm: Congratulations on your Florencia dress!!! It is absolutely beautiful, and I'm sure it looks fabulous on you, too! :)

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  4. thanks for this post and reminding me why i used to love shopping there. i haven't shopped there lately. i used to love to eat at the great restaurant/cafe too, which always turned lunch into a verb. i really like their own lines of clothing too. that wrap dress you shared is really pretty.

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    1. You're welcome Janet! You should check out the sale section online. There are some really great deals to be found. :) P.S. Did you see that the RL polka-dot dress is on sale?

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  5. I love Nordstrom! I use to work there when I first got out of college. Great place to work, not so great for my bank account.
    One of the things they do is educate their employees on the latest in fashion. They have fashion shows in store and view fashion videos. Which is great when you are asking a sales associate for help, they more often then not know what they are talking about. Also they get a percentage of their sales which makes them extra helpful. They have tracked down more then a few pairs of shoes for me and then shipped to the store.

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    1. Dorothy: Thank you for sharing your experience about working at Nordstrom and the training they give their employees! I think that is so wonderful...now I understand why they are always so knowledgeable.

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  6. Nordstrom is #1!!!! lol, so true though. They're always my first choice because of their excellent customer service. I seriously love them and they have earned my entire family's shopping loyalty. So glad they finally added free shipping online.

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    1. Andi: I completely agree with you! Love the free ship, too! :)

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  7. when we lived in the states(atlanta) nordstrom was one of my absolute favorite stores and the shoe selection there was top notch.i also always had good expirience with their customer service.
    there is nothing comparable here in germany.

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    1. ina: I'm sorry to hear there isn't anything comparable to Nordstrom in Germany! Do you still have friends bring items to you from the states? If so, do you ever have them bring packages from Nordstrom?

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    2. since the airlines are so strict about the luggage weight i feel bad to ask friends to bring stuff,because then they cant bring as much for themselves.
      nordstrom ships to germany,but i tried a mockcheck out and it nearly would have doubled the purchase amount.
      it is the same with jcrew,it nearly doubles the amount and they dont accept any codes for germany.boo!so i am thinking very well about my purchase before i order from jcrew.

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    3. It is such a shame that they don't allow promo codes. At least that would take a bit of the 'sting' out of the exorbitant shipping charges.

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  8. Love Nordies! I am a sale junkie so I usually go for stuff that is never on sale anyway. I get kids shoes and special occasion dresses for my daughter there. I did a lot of x-mas shopping there, I bought five North Face jackets, Superdry coat for hubby and few sets of Mini Boden pajamas for friend's kids. Everything was wrapped in tissue and put in their silver boxes with satin ribbon, perfect for gift giving, totally returnable and same price I would pay at places that would throw it an ugly plastic bag.
    And don't get me started on Nordstrom Rack, best place ever for shoes!!!

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    1. ajc: I shop for my family at Nordstrom's, too...such fantastic deals to be found! :)

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  9. I love Nordstrom. It is one of the few places I can shop with every member of the family - including my mom - for day to day pieces and special events. The Anniversary Sale always falls within my birthday week and is my favorite event of the year.

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    1. JulieStyles: How fun that your birthday is always during the Anniversary Sale! I imagine that you always get a fabulous birthday gift! :)

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  10. I love love love Nordstrom! Whenever I am asked what I want for a birthday or holiday, I almost always choose a Nordstrom gift card! It's rare that there is one place where I am able to find shoes I like, cosmetics, perfume, cute jeans, and great underwear (they are the BEST at bra fitting!). That is also where my adorable Kate Spade purse came from at Christmas.

    I also agree with everyone else - love the Nordstrom Cafe. I meet my parents there quite often :)

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    1. Julie: I love every department at Nordstrom, too! I also think a Nordstrom gift card is such a great present to choose, as well. I will remember that when my birthday rolls around here in another month or so. :)

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  11. Ciao,
    thanks for your kind visit .
    I'm fine thanks ... but always in a hurry !
    I've just saved this adress , it's quite interesting .
    thanks for sharing

    Have a nice day (night)?

    ave

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    1. The white cabbage: I'm so glad to hear from you and to know that you are doing well! Enjoy the rest of your day! :)

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