Thursday, January 30, 2014

Let's Chat About Nordstrom...

As most of you probably already know, Nordstrom offers Free Shipping and Free Returns on all purchases made on their website. Returns can also be made to your local Nordstrom department store if you prefer. I want to also share a few things about Nordstrom that you may or may not know:

1. Nordstrom carries brands such as Kate Spade New York, Diane von Furstenberg, Trina Turk, Milly, and Tory Burch, as well as many others. (As I have mentioned in previous posts, this is a great place to pick up items from these designers at fantastic prices with no risk, since returns are so easy. They also carry designer brands such as Valentino, Jason Wu, and Burberry, to name a few, as well as their own store brands which offer well-made items at very reasonable prices.

2. There is no Final Sale, no time limit on returns, and all purchases made are 100% guaranteed. (The only exception to this is purchasing from Nordstrom Rack, which has a 30-day return policy.)

3. Price Matching: Nordstrom will match competitor's pricing if you ever find an item offered, in the same color and size, available from a similar retailer. Call 1-888-282-6060 to place your order (I have also done this successfully via online chat).

(From the Nordstrom site: "Please note that designer goods and cosmetics are not included in this policy. We are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers and gift card offers.")

4. Sale Adjustments: If an item you have purchased is reduced in price within two weeks of your order date, they will adjust the sale price for you (only one sale adjustment per item and designer goods originally purchased on sale are excluded).

5. Purchase Online and pick up in the store. On each product page there is a 'Pick Up In Store' option where you enter your zip code to see if the item is available for you locally. If so, you have the option of paying for it online, then picking it up later at your local store.

6. Wishlist and Save for Later Shopping Bag Features: Like an item, but you aren't quite ready to buy yet or want to wait for a lower price? Then save the item to your Wishlist or in your shopping bag to check on at a later date. (Registration required, but extremely easy to do.)

7. Easy Alterations: Every Nordstrom store has on-site alterations and tailoring. Simply take any items you would like altered and your packing slip to a store near you. Fees for this service are determined after the item has been fitted, based on the complexity of your request. Select services are free on full-priced merchandise.

8. Fashion Rewards: Earn points shopping, get complimentary alterations, and early access to pre-shop the Anniversary Sale when you use the Nordstrom credit or debit card (more detail available on the website).

I have personally shopped at Nordstrom online numerous times over the past several months and have had nothing but good experiences. In fact, I have many items in my 'Saved for Later' shopping bag that I continue to watch in contemplation of a future purchase. I highly recommend shopping Nordstrom online...excellent customer service, fantastic sale prices, Free Shipping/Free Returns, easy alterations, and price matching. It is basically 'risk-free' doesn't get much better than that! :)

Here are some of my picks:

Have you done any shopping at Nordstrom online lately? If not, is there anything you have your eye on? Are you planning to purchase in the near future? Please do share...I always love to hear from you! :)



  1. I like Nordstrom but there is still duty for us and so the prices are even more expensive, sadly. There is also no free shipping and returns and if you do return you have difficulty getting back your duty, so I can only check it out when I am actually in the US. Which I hope to do when I am in FLA!

  2. As a native of the PNW I've been shopping at Nordstrom ever since I can remember! They have always matched Zappos sale prices on Kate Spade for me. The in-store shopping experience has always typified "Seattle nice," setting the standards for my CS expectations.

    I am a little sad to say that IMO in the last ten to fifteen years Nordstrom has gone over the edge with its designer focus and dropped its former emphasis on top-quality store label items, though to be fair I think the entire market has shifted toward names and labels. I still wear some Nordstrom house label items that I purchased in high school in the early 80s.

  3. I have always loved Nordstrom! I agree with Hexicon though, I wish they still had the high quality items in their own brand. Lord & Taylor still does, and I have quite a few nice pieces from them. I used the pick up in store feature when I needed a bridesmaid dress for my friend's wedding, and it was so nice because I ended up needing a larger size, so rather than having to return through the mail and wait for a new one, I could just switch it up right there in store. They really do have the best customer service! I am not loaded, though, so I am more of a Nordstrom Rack shopper :) We don't have Nordstrom where I live now, which stinks, but I always visit when I am someplace that does have it.

  4. Nordstrom has and always will be the bomb in my book. Some folks have memories of shopping days at Bloomingdale's or Macy's or Rich's with their mom. I have memories of shopping days at Nordstrom, complete with a stop at the cafe. We still love shopping there together now.

  5. Also a PNW native, and I agree with the raves above. I must also add their shoe section cannot be beat by any B & M retailer around. Huge selection of both styles and sizes, range of price points, fabulous return policy (if it hurts, rips, etc., bring it back, even if worn outside). I'm not an extensive luxury brand shopper, but purchasing something from Nordstroms feels like a bit of luxury due to the ambiance of the place.

  6. Thanks for stopping by to chat, ladies! I enjoyed reading everyone's comments about one of our favorite retailers. It's fun knowing that other women love Nordies as much as I do. Have a great weekend everyone! :)

  7. There is no Nordstrom where I live so I've mostly shopped Nordies online. Their customer services is great even when you can't be there in person. I've had great luck with live chat assistance or on the phone. I do love the free ship and free return. They pioneered it, though I see now that Neiman Marcus is doing it. I've made most of my designer shoe purchases through an SA at Nordstrom who is expert at finding the right size on sale. Their return policy is the best. I hope that never changes.